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Tag: portfolio

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WalkMe

Disclaimer: Given the propriety nature of the work done during my time with DIGARC, I am only able to speak in broad, general terms and can not give specific examples or details. In looking for ways to make sure that we as an organization were doing everything we could to provide clients with the best options for getting the training and support they needed, I spent some time doing some research and my co-pilot Kandi discovered WalkMe. It would be sometime before we were able to convince the powers that be to pull the trigger on the project, but when we finally did – it was incredible! WalkMe allowed us to install a widget within our existing products so clients […]

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Software Manuals

Disclaimer: Given the propriety nature of the work done during my time with DIGARC, I am only able to speak in broad, general terms and can not give specific examples or details. During my tenure with DIGARC, I was tasked three times with creating a manual for their products. Each time the task came up, it was from a different angle and each one presented a new challenge entirely. The first time, I had just been promoted to the role of the Training Manager, and the company was preparing to release a new product for the first time, Curriculog. Notes about the product had been gathered throughout its development, but nothing formal, and nothing client facing had been created at […]